Terms

Effective Date: September 9, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern your access to and use of the services, classes, workshops, coaching, training, website, booking systems, communications, and related offerings provided by Maple Stage Acting Studio Ltd. (“Maple Stage Acting Studio Ltd.”, “we”, “us”, or “our”). By registering for, attending, purchasing, booking, or otherwise using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our services. If you are using our services on behalf of another person, a minor, or an organization, you represent and warrant that you have the authority to bind that person or organization to these Terms.

2. Scope of Services

Maple Stage Acting Studio Ltd. provides performing arts education and training services, which may include, without limitation:

• Acting classes for beginners;
• Advanced scene study workshops;
• Audition preparation coaching;
• On-camera acting training;
• Voice and speech development;
• Improv and improvisation classes; and
• Private acting coaching.

We may offer in-person, online, hybrid, recorded, or other formats of instruction, as well as related administrative services such as registration, scheduling, and customer support. We reserve the right to modify course content, instructors, schedules, locations, class sizes, prerequisites, and service delivery methods at any time, subject to applicable law and these Terms.

Our services are educational and developmental in nature. We do not guarantee specific artistic, professional, commercial, casting, employment, audition, or performance outcomes.

3. User Obligations and Responsibilities

By using our services, you agree to:

• provide accurate, complete, and up-to-date registration, contact, and payment information;
• comply with all studio rules, safety instructions, instructor directions, and attendance requirements;
• act respectfully toward instructors, staff, fellow participants, guests, and venue property;
• arrive on time and avoid disruptions to classes, workshops, or coaching sessions;
• refrain from harassment, discrimination, bullying, abusive language, threats, or any unsafe conduct;
• not attend sessions while impaired by alcohol, illegal drugs, or any substance that may compromise safety or participation;
• not record, reproduce, distribute, publish, or share any class materials, sessions, or performances except where expressly permitted in writing by Maple Stage Acting Studio Ltd.;
• comply with applicable laws, regulations, and venue policies; and
• supervise any minor participant for whom you are responsible and ensure that all required consents are provided.

You are responsible for your own personal property and for any damage caused by you, your dependents, or any person attending on your behalf, except to the extent caused by our negligence or misconduct.

You acknowledge that acting, movement, improvisation, and related training may involve physical activity, emotional expression, vocal use, scene work, and other exercises that may carry ordinary risks of injury, strain, or emotional discomfort. You agree to disclose any relevant health, accessibility, or safety concerns in advance so that reasonable accommodations can be considered where appropriate.

4. Payment Terms and Conditions

All fees, tuition, deposits, package prices, coaching rates, and other charges are payable in the currency stated at the time of purchase, unless otherwise indicated. Prices may be subject to applicable taxes, including GST/HST/PST where required by law.

• Payment may be required in full at the time of booking or registration, or in installments where expressly offered.
• Your enrollment or booking is not confirmed until payment is successfully processed or otherwise accepted by us.
• If a payment fails, is reversed, disputed, or charged back, we may suspend or cancel your access to the relevant services.
• You are responsible for any fees charged by your financial institution or payment provider.
• We may use third-party payment processors; their terms and privacy practices may also apply.

Unless otherwise stated in writing, fees are non-transferable and may not be applied to other classes, sessions, or persons without our prior written consent. Promotional pricing, discounts, scholarships, and credits may be limited in duration and subject to eligibility requirements.

5. Cancellation and Refund Policy

Because class sizes, scheduling, staffing, and venue arrangements are planned in advance, cancellation and refund rights are subject to the following policy unless a more specific written policy applies to a particular program:

• Classes and Workshops: Cancellations made by you must be submitted in writing to our contact email. Refund eligibility, if any, will depend on the notice period provided and whether the program has commenced.
• Private Coaching: Coaching sessions may require at least 24 hours’ notice for cancellation or rescheduling, unless otherwise agreed in writing. Late cancellations or no-shows may be charged in full.
• Studio Cancellations: If we cancel a class, workshop, or coaching session, we may, at our discretion, offer a makeup session, credit, rescheduling, or refund for the cancelled portion.
• Non-Attendance: Failure to attend a booked service does not entitle you to a refund, unless required by law or expressly stated otherwise.
• Special Programs: Certain intensives, showcases, industry events, or limited-capacity programs may be non-refundable once booked, subject to applicable law.

Nothing in these Terms is intended to limit any mandatory consumer rights that may apply under applicable Canadian provincial or federal law. Where those rights apply, they will prevail.

Approved refunds, if any, will be processed using the original payment method where reasonably possible and within a commercially reasonable time.

6. Liability Limitations

To the maximum extent permitted by applicable law, Maple Stage Acting Studio Ltd., its directors, officers, employees, instructors, contractors, agents, and representatives shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to your use of our services, including loss of profits, loss of business, loss of opportunity, emotional distress, or reputational harm.

To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to the services shall not exceed the amount you paid to us for the specific service giving rise to the claim during the three (3) months immediately preceding the event giving rise to the claim, or CAD $100, whichever is greater, except where liability cannot be limited by law.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, or any other liability that cannot lawfully be excluded or limited under applicable Canadian law.

You acknowledge that participation in acting, movement, voice, improvisation, and related activities may involve inherent risks. You voluntarily assume all such risks to the fullest extent permitted by law, except to the extent caused by our negligence or breach of these Terms.

7. Intellectual Property Rights

All intellectual property rights in the website, branding, logos, text, graphics, course outlines, lesson plans, training methods, handouts, recordings, photographs, videos, audio, and other materials provided by Maple Stage Acting Studio Ltd. are owned by us or our licensors and are protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our materials solely for your personal, non-commercial educational use in connection with the services purchased or attended. You may not copy, adapt, distribute, display, perform, publish, sell, sublicense, or create derivative works from our materials without our prior written consent.

If you submit or share any content with us, including recordings, photos, self-tapes, audition materials, testimonials, or feedback, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and store that content solely for the purpose of providing, administering, promoting, or improving our services, subject to applicable law and any separate written consent requirements.

You represent that any content you provide does not infringe the rights of any third party and that you have all necessary permissions to share it with us.

8. Data Protection and Privacy

We collect, use, disclose, and retain personal information in accordance with applicable Canadian privacy laws, including applicable provincial private-sector privacy legislation and, where relevant, the federal Personal Information Protection and Electronic Documents Act (PIPEDA). By using our services, you consent to our collection, use, and disclosure of your personal information as described in our privacy practices and as reasonably necessary to operate our business and provide our services.

Personal information may include your name, contact details, payment details, attendance records, preferences, emergency contacts, accessibility needs, and any information you voluntarily provide in relation to coaching or training.

• We use personal information to register participants, manage bookings, process payments, communicate service updates, maintain records, and deliver our services.
• We may disclose personal information to service providers such as payment processors, email platforms, cloud hosting providers, and venue operators, subject to appropriate confidentiality and security safeguards.
• We take reasonable administrative, technical, and physical measures to protect personal information, but no method of transmission or storage is completely secure.
• You may request access to or correction of your personal information, subject to legal exceptions.

If our services involve minors, a parent or legal guardian may be required to provide consent for registration, participation, media release, or communications. Additional terms may apply for minors’ programs.

9. Force Majeure

We shall not be responsible or liable for any delay, interruption, cancellation, or failure to perform our obligations where such failure is caused by events beyond our reasonable control, including but not limited to acts of God, fire, flood, severe weather, epidemic or pandemic, public health restrictions, labour disputes, power outages, internet or telecommunications failures, venue unavailability, government orders, war, terrorism, civil unrest, transportation disruption, or supplier failures.

In the event of a force majeure occurrence, we may, at our discretion, reschedule services, provide an alternative format, issue credits, or offer refunds to the extent required by law or expressly stated in a separate policy.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our services, operations, legal requirements, or business practices. The revised Terms will be posted on our website or otherwise communicated to you and will become effective on the date indicated unless a different effective date is stated.

Your continued use of our services after the revised Terms take effect constitutes your acceptance of the updated Terms. If you do not agree to any revised Terms, you must discontinue use of our services.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to them, the services, or your use of the services shall be governed by and interpreted in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.

You agree that the courts located in Calgary, Alberta shall have exclusive jurisdiction over any dispute, claim, or proceeding arising out of or relating to these Terms or the services, subject to any mandatory consumer protection rules or other non-waivable legal rights that may apply.

12. Contact Information

If you have any questions, concerns, cancellation requests, privacy inquiries, or other communications regarding these Terms or our services, please contact:

• Maple Stage Acting Studio Ltd.
• 214 8th Avenue SE, Calgary, AB T2G 0K7, Canada
• Email: [email protected]
• Phone: +1 (403) 796-4821

13. Severability Clause

If any provision of these Terms is found to be unlawful, void, invalid, or unenforceable by a court or other competent authority, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

If any invalid or unenforceable provision can be modified to make it valid and enforceable, it shall be deemed modified to the extent necessary to give effect to the parties’ intent, consistent with applicable law.

By booking, purchasing, attending, or otherwise using the services of Maple Stage Acting Studio Ltd., you acknowledge that you have read and agree to these Terms of Service.